We are open:
9.30am – 12.00pm & 3.00pm – 5.00pm Mon-Sat
10.00am – 12.00pm Sunday Only
Viewing: 9.30am – 12.00pm Mon – Sat Only
We do prefer pets to be dropped off in the morning to allow them to settle in before night time.
As soon as possible – we get booked up very quickly especially around school holidays, Christmas and Easter.
That’s fine; our boarding kennels can comfortably accommodate two dogs.
Yes – we do a collection and delivery service – there is an additional charge for this.
Yes – we ensure that all pets are comfortable; we do ask if you can bring a little comfort blanket though, something that smells of home as this helps your pet settle in.
Also please supply your own toys as these are not provided.
All pets are routinely groomed, when booking in your pet just inform us that your pet is long haired so that we can make sure it get extra attention.
We also offer a bathing and clipping service – again just let us know when you book your pet in should you wish to use this service.
We prefer to supply the food, we do a wide range of complete, tinned, fresh and frozen foods to suit all of your pet’s needs. We keep all foods in sealed containers to keep them fresh & uncontaminated.
If you wish, you can supply your own food but this will not alter the daily charge.
Any veterinary diet foods are to be supplied by you.
All dogs are walked twice daily – come rain or shine.
There annual booster needs to be up to date & dogs need the kennel cough vaccination.
All pets need to be treated for worms & fleas prior to their stay to prevent infection. If we discover any, both of these will be treated and the cost of the treatment will be added to your final bill.
Our staff are fully trained in administering medication to your pet. Sarah is also fully trained in giving injections i.e. diabetics.
Alfreton vets is only 5 minutes away – all emergencies go there. If at all possible we do try to use your own vets as they have your pet’s medical history – always leave details of your vet on the booking in form.
We do! For injuries sustained or illnesses that start at Birchwood Kennels our insurance will settle any vets charges incurred. If it is an injury or illness that has reoccurred then Birchwood Kennels will settle the vets bill on your behalf, this is also the case if your pet is on medication and it runs out, again Birchwood Kennels will pay for additional medication.
In all cases where Birchwood Kennels have settled an invoice on your behalf these charges will be added to your final bill, payable on collection of your pet.
Yes – If the answering machine cuts in just leave us a message and we’ll be happy to ring you back.