FAQ


What are your opening times?

We are open:
9.30am – 12.00pm & 3.00pm – 5.00pm Mon-Sat
10.00am – 12.00pm Sunday Only
Viewing: 9.30am – 12.00pm Mon – Sat Only

We do prefer pets to be dropped off in the morning to allow them to settle in before night time.


How far in advance should I book?

As soon as possible – we get booked up very quickly especially around school holidays, Christmas and Easter.


I have two dogs and they like to be together

That’s fine; our boarding kennels can comfortably accommodate two dogs.


Can you pick up and deliver my pet?

Yes – we do a collection and delivery service – there is an additional charge for this.


Are the dog kennels & cattery heated?

All boarding kennels and cattery rooms are fully heated, we also supply extra coats to pets that we think need the extra warmth, especially in winter.


Do you supply beds & blankets?

Yes – we ensure that all pets are comfortable; we do ask if you can bring a little comfort blanket though, something that smells of home as this helps your pet settle in.

Also please supply your own toys as these are not provided.


We have a long haired dog / cat that needs grooming

All pets are routinely groomed, when booking in your pet just inform us that your pet is long haired so that we can make sure it get extra attention.

We also offer a bathing and clipping service – again just let us know when you book your pet in should you wish to use this service.


Can I bring my own food?

We prefer to supply the food, we do a wide range of complete, tinned, fresh and frozen foods to suit all of your pet’s needs. We keep all foods in sealed containers to keep them fresh & uncontaminated.

If you wish, you can supply your own food but this will not alter the daily charge.


Special diets

Any veterinary diet foods are to be supplied by you.


How often will you walk my dog(s)?

All dogs are walked twice daily – come rain or shine.


What vaccinations does my pet need?

There annual booster needs to be up to date & dogs need the kennel cough vaccination.


Worming & flea treatment

All pets need to be treated for worms & fleas prior to their stay to prevent infection. If we discover any, both of these will be treated and the cost of the treatment will be added to your final bill.


My pet needs medication during their stay

Our staff are fully trained in administering medication to your pet. Sarah is also fully trained in giving injections i.e. diabetics.


What happens if my pet becomes ill or injures itself?

Alfreton vets is only 5 minutes away – all emergencies go there. If at all possible we do try to use your own vets as they have your pet’s medical history – always leave details of your vet on the booking in form.


Who pays the vets bill?

We do! For injuries sustained or illnesses that start at Birchwood Kennels our insurance will settle any vets charges incurred. If it is an injury or illness that has reoccurred then Birchwood Kennels will settle the vets bill on your behalf, this is also the case if your pet is on medication and it runs out, again Birchwood Kennels will pay for additional medication.

In all cases where Birchwood Kennels have settled an invoice on your behalf these charges will be added to your final bill, payable on collection of your pet.


Worrying about leaving your pet? Can I call?

Yes – If the answering machine cuts in just leave us a message and we’ll be happy to ring you back.